Preparing for the inspection meant navigating the various roles and responsibilities of Arriello, the vendor, and our client. Numerous individuals from different locations and time zones were involved, raising the risk of miscommunication and information being delayed due to time differences.
Coordination was critical. For instance, when authorities requested information, we had to pull data from all parties and synthesize it. The project also necessitated meetings over agreements, outstanding data, and standard operating procedures.
These communication challenges didn’t just appear during the preparatory phase, they also surfaced during the actual inspection.
Communication obstacles also impacted documentation requests. When auditors asked for information, we needed to act as a mitigator between our client and our local vendor to prepare and provide documentation. Overcoming time and location differences, we had to enable all parties to function efficiently to support the flow of documentation.