With the clock ticking, being proactive and communicating person-to-person are both essential. With this is mind, we quickly reorganised team resources (internally and externally) while getting everyone up-to-speed by holding several face-to-face meetings with the client. Without delay we wanted to walk our client through all the likely issues they might encounter during the inspection – such as a review of the inspection agenda, gap analysis and even guidance for activities beyond the initial scope.
Our prior experience of helping other clients navigate Swiss medic inspections gave a unique intelligence advantage, which we could leverage into an easy-to-use checklist that our client could begin working with immediately.
Avoiding any slowdown or confusion with such a time-pressured project was our priority. For us the answer was the personal approach of phone calls, not emails, and keeping everyone connected online for instant access to documents.
With so many possible requests for information, we created an in-depth document library, hosted on our cloud storage system. This was by far the most efficient way to keep the internal team working efficiently and to their full potential.
In the end, with just enough time for a mock inspection and a follow up review to ensure all information given was in compliance, we completed all preparations and the subsequent Swiss medic inspection was passed successfully.