Our innovative team was able to save the client time and money by working with a recently implemented software solution. Using Smartsheet, software used for project management and reporting, we developed a solution with automated communication flows, time reporting and reminders – and real-time transparency of each request. It also enabled us to consolidate all communication and documentation regarding one request in one place, under a unique ID.
Our team mapped out user flow, looking at how the request is handled and by whom, and who needs to be notified of which step. We developed all the potential scenarios during each request processing step and designed a solution to make sure KPIs are met and risk is minimized. We also trained a network of five vendors on the solution and we provide ongoing refresher training.
Now, there is less e-mail communication, better transparency and fewer errors – and KPIs for accelerated RA request processes are being met.